Can I change my order after placing it?
Can I change my order after placing it?
Orders begin processing quickly after they are placed, so changes are not always possible.
Orders usually ship the next business day
Most orders are prepared for shipment shortly after they are placed and normally ship the next business day.
Because of this, we may not be able to make changes once the order has started processing.
Changes are only possible before the order ships
We may be able to change your order if it has not shipped yet.
Once the order has shipped, we cannot make changes to the items, address, or shipping method.
Contact support as soon as possible
If you need to change your order, please submit a support ticket right away.
Be sure to include:
- your order number
- the change you need
- the correct information
We will check the order and let you know if the change is still possible.
Support portal:
https://dermagist.com/support-portal/
If the order already shipped
If the order has already shipped, changes cannot be made.
You may need to wait for the order to arrive and then follow the return instructions if needed.