General Support
Common Policy Questions
Common Policy Questions This page answers common questions about returns, refunds, guarantees, support, and store policies. If you need help with an order, return, refund, or product question, please review the information below. If you still need help, you may submit a support request at:https://dermagist.com/support-portal/ What is your return policy? All Dermagist products are covered…
Read MoreWhat payment methods do you accept?
What payment methods do you accept? We accept major credit cards only. At this time, we do not accept other forms of payment. Accepted payment methods You can pay using: These cards can be used during checkout on our website. Payments we do not accept We do not accept: Payment must be made by credit…
Read MoreI was charged twice
I was charged twice If you think you were charged twice, it usually means that the order was placed more than once. This can happen if the order button is clicked again, or if the checkout page is refreshed during payment. In many cases, we catch duplicate orders and cancel one automatically, but it is…
Read MoreMy payment was declined
My payment was declined If your payment was declined, it usually means the card information was not accepted or the bank did not approve the charge. This is a common problem and can usually be fixed by checking your information and trying again. Step 1 — Check your card information Make sure the following information…
Read MoreThe product is not working for me
The product is not working for me If you feel the product is not working, this usually means it has not been used long enough yet. Our products are designed as real, long-term treatments, not instant tightening creams. Most customers need several weeks of consistent use before visible results begin to appear. Results take time…
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