Orders & Status

Can I cancel my order? Orders begin processing quickly after they are placed, so cancellations are not always possible. Orders usually ship the next business day Most orders are prepared for shipment shortly after they are placed and normally ship the next business day. Because of this, we may not be able to cancel an…

Can I change my order after placing it? Orders begin processing quickly after they are placed, so changes are not always possible. Orders usually ship the next business day Most orders are prepared for shipment shortly after they are placed and normally ship the next business day. Because of this, we may not be able…

I was charged but don’t see my order If you believe you were charged but cannot find your order, there are a few things you should check first. Step 1 — Did you see the order confirmation page? After placing your order, the next page should show your order confirmation. This page displays your order…

I think my order did not go through If you are not sure whether your order was completed, there are a few easy ways to check. Step 1 — Did you see the order confirmation page? After placing your order, the next page should show your order confirmation. This page shows your order number and…

Why does my order say shipped but I don’t see tracking updates? If your order shows as shipped but the tracking does not show movement yet, this is normal. When your order ships, a tracking number is created right away, but the shipping carrier may not show updates until the package is scanned. Tracking number…

Why does my order say Processing or Complete? Order status messages can be confusing.Here is what the different statuses mean. Processing means your order was received If your order says Processing, it means we received your order and it is being prepared for shipment. Orders normally ship the next business day after they are placed. It…

How do I see my past orders? You can see your previous orders by logging into your account on our website. Step 1 — Log into your account Go to the My Account page and sign in using the email address you used when placing your order. After logging in, click Orders to see your past purchases.…

I placed an order but did not get an email If you did not receive an order confirmation email, the most common reason is that the message went to your spam or junk folder. Step 1 — Check your spam or junk folder Please check your email carefully, including: Order confirmations and shipping emails sometimes…

How do I track my order? Once your order ships, you can track it at any time from your account or from the shipping email we send. Step 1 — Log into your account and use the Track button Go to the My Account page and sign in using the email address you used when…

How do I check my order status? You can check the status of your order at any time by logging into your account on our website. Step 1 — Log into your account Go to the My Account page and sign in using the email address you used when placing your order. After logging in,…