Refunds & Returns
Common Policy Questions
Common Policy Questions This page answers common questions about returns, refunds, guarantees, support, and store policies. If you need help with an order, return, refund, or product question, please review the information below. If you still need help, you may submit a support request at:https://dermagist.com/support-portal/ What is your return policy? All Dermagist products are covered…
Read MoreWhy isn’t the product working yet?
Why isn’t the product working yet? We understand that it can be frustrating if you have been using the product and are not seeing the results you expected yet. Many customers contact us saying the product is not working, they are not seeing results, or they want to return the product after using it for…
Read MoreThe product is not working for me
The product is not working for me If you feel the product is not working, this usually means it has not been used long enough yet. Our products are designed as real, long-term treatments, not instant tightening creams. Most customers need several weeks of consistent use before visible results begin to appear. Results take time…
Read MoreDo I have to pay for return shipping?
Do I have to pay for return shipping? Yes. Customers are responsible for return shipping costs. Return shipping is not included in the 60-day guarantee. Return shipping is the customer’s responsibility If you decide to return your order, you must pay for the shipping cost to send the package back to us. Shipping charges from…
Read MoreDo I have to return empty bottles?
Do I have to return empty bottles? Yes. All bottles must be returned to receive a refund, even if they are empty. This applies to every item included in your order. All items must be returned To qualify for a refund, you must return: If items are missing, the return may not qualify for a…
Read MoreHow long does it take to get my refund?
How long does it take to get my refund? Refunds are processed after the returned package is received and checked in. If you are wondering where your refund is, the steps below explain the normal timing. Step 1 — We must receive the return first Refunds cannot be issued until the returned package arrives. Once…
Read MoreHow do I return my order?
How do I return my order? To return an order, you must first request a return authorization. Returns cannot be processed unless the proper return instructions are followed. Step 1 — Request a return authorization (RMA) Before sending anything back, you must submit a support ticket to request return instructions. Please include your order number…
Read MoreHow do I get a refund?
How do I get a refund? All orders are covered by our 60-day guarantee. If you are not satisfied with the product, you may return it within 60 days for a refund by following the instructions below. We recommend using the product for the full 60 days Our products are designed as real, long-term treatments,…
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