How long does it take to get my refund?

How long does it take to get my refund?

Refunds are processed after the returned package is received and checked in.

If you are wondering where your refund is, the steps below explain the normal timing.


Step 1 — We must receive the return first

Refunds cannot be issued until the returned package arrives.

Once your return is delivered to us, it is logged into our system before the refund is processed.

Shipping time back to us is not included in the refund processing time.


Step 2 — Refunds are usually processed within 5 business days

After the return is received and logged, refunds are usually processed within about 5 business days.

Business days are Monday through Friday and do not include weekends or holidays.

Processing time may be longer during busy periods.


Step 3 — Your bank may take additional time

After we issue the refund, your bank or credit card company may take additional time to show the refund on your statement.

This delay is controlled by the bank, not our store.

Depending on the bank, it may take several days for the refund to appear.

If you do not see the refund right away, check your statement again after a few days.


Step 4 — If your refund seems delayed

If your return was delivered and you have waited the normal processing time, please submit a support ticket and we will check the status for you.

Support portal:
https://dermagist.com/support-portal/