How long does shipping take?

How long does shipping take?

Most orders ship the next business day after they are placed.

Once the order ships, standard free shipping usually takes about 5–7 business days to arrive.

Business days do not include weekends or holidays.

If you are wondering where your order is, or why your order has not arrived yet, the information below should help explain normal shipping times.


When your order ships

After your order is placed, it normally ships the next business day.

You will receive an email with your tracking number when the order ships.

You can also check your order by logging into your account and opening My Orders.

If you did not create an account when you placed your order, you can create one now using the same email address you used at checkout.
Once you log in, your previous orders will appear automatically under My Orders.


How long delivery takes after shipping

Standard free shipping usually takes about 5–7 business days after the order has shipped.

Many customers ask why their order is late, but in most cases the package is still within the normal delivery time.

Delivery times are based on USPS estimates and are not guaranteed.

Tracking updates are posted by the carrier and may not appear immediately.


Tracking updates are not always immediate

Tracking numbers are created when the shipping label is printed, but the carrier may not show updates until the package is scanned.

USPS tracking is not real time, and updates are often posted at the end of the day.

It is normal for tracking to show little or no movement for the first day after shipment.


Possible delays

Shipping may take longer than expected due to:

  • weather delays
  • holidays
  • high mail volume
  • carrier delays

These delays are outside of our control.

If your order seems late, check the tracking first to see the most recent update.


If your order is much later than expected

If your order has shipped but you believe it is taking longer than normal, please submit a support ticket and we will help you.

Support portal:
https://dermagist.com/support-portal/