My payment was declined
My payment was declined
If your payment was declined, it usually means the card information was not accepted or the bank did not approve the charge.
This is a common problem and can usually be fixed by checking your information and trying again.
Step 1 — Check your card information
Make sure the following information is correct:
- Card number
- Expiration date
- Security code
- Billing address
- ZIP code
Even a small mistake can cause the payment to be declined.
Step 2 — Try the payment again
After checking your information, try placing the order again.
If the payment goes through, you will see the order confirmation page.
The confirmation page shows your order number and means the order was successfully placed.
You will also receive an order confirmation email.
Step 3 — Try a different card
If the payment is declined again, try using a different card.
Some banks block certain online transactions automatically.
Using a different card often solves the problem.
Step 4 — Contact your bank if needed
If your card keeps getting declined, your bank may be blocking the charge.
You may need to contact your bank and ask them to allow the transaction.
Once the bank approves the charge, you can place the order again.
Step 5 — If you still cannot place the order
If you continue to have trouble with payment, please submit a support ticket and we will help you.
Support portal:
https://dermagist.com/support-portal/