Why isn’t the product working yet?
Why isn’t the product working yet?
We understand that it can be frustrating if you have been using the product and are not seeing the results you expected yet.
Many customers contact us saying the product is not working, they are not seeing results, or they want to return the product after using it for a short time.
In most cases, the issue is not that the product doesn’t work — it is that real skin treatments take time to show results.
Most skin problems took years to develop
Wrinkles, eye bags, sagging skin, large pores, redness, and dry skin usually develop slowly over many years.
These changes happen because of:
- aging
- loss of collagen
- thinning skin
- sun damage
- reduced skin renewal
Because these problems develop gradually, improvement also happens gradually.
No real anti-aging treatment can fully fix these issues overnight.
Ingredients need time to build up in the skin
All of our products are designed as real treatments, not temporary cosmetic fixes.
It takes time for the active ingredients to build up to effective levels in the skin.
In most cases:
- About 20 days are needed before ingredients reach significant levels
- The first 60 days are the most important
- This period is when the skin is being loaded with the key ingredients
This is why we give a 60-day guarantee instead of a short one.
Stopping after only a few weeks often means the product never had a fair chance to work.
Some products give instant effects, but real results take longer
Certain products may give an immediate benefit such as smoothing, tightening, or moisturizing.
However, the long-term improvement in wrinkles, firmness, and skin quality still takes time.
Our products are designed to give real improvement, not just a temporary effect that washes off.
It can be hard to see change day-to-day
Many customers say they do not see a difference when looking in the mirror every day.
This is normal.
Changes happen slowly, so they are harder to notice from one day to the next.
A good way to see progress is:
- Take a photo now
- Take another photo after several weeks
- Compare the two pictures
Most customers can see improvement when comparing photos taken weeks apart.
Give the product the full 60 days if possible
If you have only used the product for a few weeks, it is too early to know what the final result will be.
This is why we recommend using the product consistently for the full 60 days before deciding.
You may find that the results become more noticeable as the ingredients continue to work.
You can return the product, but you may be quitting too early
You are always allowed to return the product within the guarantee period if you are not satisfied.
However, many customers who stop early end up having the same experience with other products, because real skin treatments always take time.
Giving the product a fair chance often leads to better results than switching from product to product.
If you want help before deciding to return
If you feel the product is not working, we are happy to help.
Sometimes small changes in how the product is used can make a big difference.
You can submit a support ticket here:
https://dermagist.com/support-portal/
We will be glad to help you get the best possible results.